No one ever comes to the decision to have cosmetic surgery easily. Often people spend years considering, researching and saving before they feel they are ready to take the next step and book a consultation with a Plastic Surgeon. We are glad that your journey has led you to the practice of Dr. Douglas Humphreys and Dr. Paul Whidden and we look forward to assisting you with this very important step.
We take a very personal approach to patient care based on the belief that every person who walks through our door is a unique individual with his or her own story, circumstances and needs. It is because of this that we believe it is important that everyone who sees us receives a thorough and personal consultation with their chosen surgeon before forming their decision. This is your opportunity to meet with a professional to discuss your concerns, ask questions and receive a un-biased and informed evaluation of your individual needs.
On your consultation day, your will be greeted by our Customer Care Representative, Brooke. She will have you fill out a one-page form that outlines the information you filled in online or over the phone when you booked your appointment. You will then be escorted to a consultation room where you will meet with our clinic nurse, who will go over some information with you and take your pre-operative pictures. You will then personally meet with the either Dr. Humphreys or Dr. Whidden for the remainder of your consultation. This is because we feel that the Surgeon performing the surgery is the only person qualified and experienced enough to perform an examination and make recommendations regarding your surgery, implant sizing and to answer questions regarding your unique case. The consultation itself may take anywhere from 30 – 45 minutes to ensure all the information is gone over thoroughly and you feel you can make an informed decision at the conclusion of your meeting.
For rhinoplasty procedures, specialized imaging software may be utilized to help you envision the results that may be achieved through surgery. A before picture is taken by one of our staff members and is modified according to the desired changes you have expressed in your consultation. Your surgeon will then discuss the image modification and explain any limitations imposed by your own anatomy in order to give you a very realistic expectation for your surgical outcome.
After your consultation, you will then meet with our Patient Care Coordinator in a private room to go over detailed information regarding pre-operative instructions, review surgical fees and discuss possible surgical dates. We will make every attempt to book your surgery as close to your desired date as possible.
Following this meeting, we will send you home with pre-operative instructions and a copy of the quote outlining your fees and how they are broken down. It is our goal that by the end of your consultation experience you will leave fully informed and feeling very comfortable in your decision.
Your surgical date is a day that you will look forward to, but likely be a little nervous about at the same time. We will do our best to put your mind at ease and make you feel comfortable and informed regarding your surgical day.
This is the time to begin the pre-operative instructions that our Patient Care Coordinator, Dalyce, reviewed with you. This involves such things as washing with an anti-bacterial soap the night before and the day of your surgery, abstaining from using certain drugs or vitamins and reminding you of what items you need to bring with you that day. If you were advised to pick up compression stockings, now is the time to do that.
Sometime in the week before your surgery, our recovery room nurse will call to inform you of when you need to arrive at the surgical suite. This is usually an hour before your surgery so that your Surgeon and Anesthetist can meet with you to discuss what to expect, put your mind at ease and make you feel as comfortable as possible. Our cosmetic surgeries are performed at the MacLeod Trail Surgical Centre, located within our building. This state of the art facility is fully accredited and has adheres to the most stringent private hospital guidelines for safety and procedures in the country. It is staffed by our highly qualified Anaesthetist and dedicated, well trained surgical nurses that have been hand picked by our Surgeons.
When you wake from your surgery, you will be in our recovery room personally taken care of by our highly experienced recovery room nurse. You can expect to stay in our recovery room for approximately two to three hours following surgery. Our recovery room nurse will remain with you to make sure you are comfortable, administer your first doses of medications and help you transition out of your anesthetic. She will also keep in contact with your caregiver to let them know how you are doing and instruct them on how to care for you and administer your medications. Your Surgeon will see you again before you leave and let you know how things went and to answer any questions you have before the nurse discharges you.
In accordance with our commitment to complete patient care, Dr. Humphreys and Dr. Whidden like to personally follow up their patients for at least the first year. Your body may change for up to a full year following surgery and it is important for you to attend your follow up visits so your Surgeon can monitor your progress. During these visits, your progress will be assessed and discussed with you and photos may be taken to monitor the changes that occur between visits and to document your final result. Many of our patients request a copy of their pre-operative and post-operative photos to commemorate their experience.
Though the surgical process is completed at a year, we consider each and every patient that walks through our door a part of our extended family and you will always be treated as such. We are always available to answer any questions and welcome your phone calls and visits.